1. Most items are made to order, so please allow about a week for processing. 
2. Once an order has shipped you can expect to receive it within a week. While we do expect orders to ship in a timely fashion, given the
current global pandemic and high volume of orders we are receiving, we
cannot guarantee it. What we can guarantee is that every order makes a
big difference in the future for so many wild animals!
3. We are unable to make any changes or cancel your order once it has been placed. Please ensure all details on your order are correct before going forward with your order, we recommend double checking your email address and delivery address. Please note: we reserve the right to cancel any order at any time.
4. Ravensbeard does not accept returns or exchanges.
5. We are not responsible for lost or stolen packages. Please ensure that you order to a safe location.